Telephone System Basics
Here's just some of what you'll learn at this easy-to-understand day-long presentation about the most important tool for every business

We specialize in providing real, solid insider information on telephone systems that cannot be gained through researching the web or by any other means that we are currently aware of. We'll provide you with the best knowledge in the business on phone systems... without selling you one.

Avoid the pitfalls of new system purchases and installations
• How telco's and telephone sales presentations are sometimes purposely designed to confuse you. We'll show you why they do this, and how to cut through the clutter and get what you need instead of what they want to sell you without throwing up your hands in frustration
• The truth about some telephone system "consultants"
• CAT 5 computer cabling, testing and what to expect from your installers
• Explore features of the systems out there, learn which are essential, and what it takes to make them function correctly
• How to evaluate a system to suit your needs... not too big or too small, so you won't have to tell your boss any bad news about your new system
• The importance of functional conferencing. Almost all phone systems come with a conference button, but you'll often find someone in the call can't hear... we'll show you how to fix that before it's a problem
• Why remote-access by your telco is almost never a good idea
• Centrex service - Find out when it honestly fits your situation and when it's a bad idea and why
• Avoid common mistakes made as a result of not having a good enough understanding of the phone system being presented

Make sure your contracts and warranties are written with your best interests in mind
• In the past 14 years, we've seen about a million different ways that vendors have written contracts in order to not only cover just themselves, but to take advantage of an unwary and unknowing customer. We'll show you how to make your vendor provide an honest contract and warranty on your new system
• Without legalese we discuss ways to stop vendors from writing contracts and warranties that benefit only them, without the need of an attorney's assistance
• Understand the major points that need to be addressed in your contract for your new phone system
• Essential phrases and information that should be added to your contract, and those which should be omitted

Deal effectively with your local Telco or Bell Company
• How to order... what, where and when... and what to say
• Demystify a few of the more commonly held beliefs about your local telco, and learn who is responsible for what
• Simplified layman's discussion of technical issues such as demarcation points and ring trip
• Learn how to identify and avoid the #1 most common bell problem since dialtone was discovered
• Master keywords and catchphrases the telcos use... saving you costly misunderstandings
• Learn how everything ties together between the telco, your system and you when you make a phone call
• Specific action to take if you can't get it fixed & all else fails; how to get instant attention and action from your telco

Clearly Understand the 20 most often misunderstood terms and phrases used by telecom salespeople
Learn what these things mean and which is better for your company, individually and simply!
• KSU and/or PBX
• Digital Versus Analog
• Voicemail and/or Auto Attendant
• UCD Versus ACD
• Multi-line and/or Single-line Call Center Versus Console
• LCD Versus LED
• Voicemail ports Versus Voicemail boxes
• Voicemail compatability and/or Answering machines
• SMDR Versus Call Accounting
• DSS Versus BLF
• Hints.....
• Everyone doesn't need digital and analog is a lot cheaper
• Most don't want or need auto attendant (should cut down installation cost)
• Majority of businesses that have ACD use only UCD (Much less expensive, and a certain form of this feature comes with most systems)
• LCD's burn out much faster than LED's
• 85% of firms who purchase call accounting packages use only the SMDR results that come FREE as a standard feature on most systems

In attending this seminar, if you ONLY learned what these few terms mean, and their relevancy, you'd save a lot of money!!!!

Seminar Dates and Locations

Maintaining a Phone System
Moving a Phone System

1-800-509-3666

Telephone System Learning Seminars,
Schools, Conferences & Consultants
2900 N. Government Way
Suite 89
Coeur d'Alene,  ID 83815-3751

contact@tellearn.com

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email contact@tellearn.com or call (208) 664-5036

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