• Avoid common mistakes made as a result of the customer (you) not having a good enough understanding of the phone system being presented
• How to evaluate a system to suit your needs... not too big or too small, so you won't have to tell your boss any bad news about your new system
• Explore features of the systems out there, learn which are essential, and what it takes to make them function correctly
• How telephone sales presentations are sometimes purposely designed to confuse you. We'll show you how and why they do this, and how to cut through the clutter and get what you need instead of what they want to sell you without throwing up your hands in frustration
• The truth about some telephone system "consultants"
• The importance of functional conferencing. Almost all phone systems come with a conference button, but you'll often find someone in the call can't hear... we'll show you how to fix that before it's a problem
• Why remote-access by your vendor is almost never a good idea
• CAT 5 computer cabling, testing and what to expect from your installers
• Centrex service - Find out when it honestly fits your situation, when it's a bad idea-and why.

Insure that your contracts and warranties are written in your best interest

• In the past 14 years, we've seen about a million different ways that vendors have written contracts in order to not only cover just themselves, but to take advantage of unknowing customers. We'll show you how to make your vendor provide an honest contract and warranty on your new system
• Without legalese we discuss ways to stop vendors from writing contracts and warranties that benefit only them, without the need of outside assistance
• Understand the major points that need to be addressed in your contract for your new phone system
• Essential phrases and information that should be added and omitted from your contract